American Girl Learns About the No Refund Policy


American Girl is talking on the phone with Penang Boy, who is in a Singaporean airport.

Penang Boy: I tried to board the plane 40 minutes before my flight and the stuck up lady at the gate turned me away! She said the gate already closed and it was too much paperwork to let me on. What the hell? The sign says “gate closes 10 minutes before flight! And guess what? They don’t have customer service here. You call one number and it just tells you flight time and purchase info. 
American Girl:
Are you serious? Can’t you complain to the front desk?
Penang Boy:
You don’t understand. In Singapore consumer power doesn’t exist. People just take whatever shit is given to them. Nobody will help me.
American Girl:
You’ll get a refund at least.
Penang Boy:
No. Refunds don’t exist in Singapore.
American Girl:
WHAT?! WHAT KIND OF GOD-FORSAKEN COUNTRY IS THIS?
Penang Boy:
Once you swipe that card it’s gone. The best they could give you is an exchange and  it will take me at least two days of persistent arguing with this airline to get it.
American Girl:
You should go back and cuss at her face for not doing her job.
Penang Boy:
That will only make me more angry. That’s why I LOVE the return policy in America.
American Girl:
So how come the U.S. has refunds on everything?
Penang Boy:
I think it’s a rights issue. People feel they have the right to undo what they did in case they don’t want to do something.
American Girl:
…Hey! Is that why I always see you trying to return everything here? (laughs).
Penang Boy:
Why are you laughing?
American Girl: Nothing…you’re cute. Anyways I’m sorry that freaking sucks.
Penang Boy: I can’t wait to get out of here.
American Girl: I still think you should go back and punch that witch in the face.

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3 responses to “American Girl Learns About the No Refund Policy

  1. Just saw your comment on my page so I had to come and read your experience. I am so sorry that happened to you. Everyone thought I wouldn’t get the refund. I fought and fought and blogged and tweeted until they saw that the whole situation was their error. Did Penang boy ever get on a flight? I hate airlines!

  2. He got on a flight with another airline many hours later. I’m so glad you fought! It’s because of people like you who fight for standards that lets airlines know they shouldn’t push people around.

  3. Yikes! That sounds miserable! Yeah…refunds aren’t such a big thing anywhere else…Hope everything worked out!

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